All About Access Code

Can I set a different access codes for each device in the backup?

By default, when creating a backup, the same access code is set for all devices. You can then set different access codes for each device in the app. Detailed instructions are available in our blog article: How to Change Your Access Code on Tangem Wallet.

Is the access code protected against brute forcing?

Yes, after six unsuccessful attempts to enter the code, the delay time for the next attempt increases by 1 second. The maximum delay time is 45 seconds. The delay only resets after the correct access code has been entered.

Can I restore the access code if I forget it?

If you have forgotten the access code for one or more of your devices, you can reset it in the Tangem app. To reset your access code, you will need two devices: the device whose access code you want to change and a backup device to confirm the reset.
  
To reset your access code, follow the instructions:
1. If you do not use biometric authentication, open the Tangem app, scan the device for which you want to reset the access code, and proceed to step 5 of this instruction.
If you are using biometric authentication, open the Tangem app and tap on the three dots in the upper-right corner of the home screen. 
2. Select the desired wallet from the list.
3. Go to Device settings.
4. Scan the device you want to reset the access code for.
5. On the access code entry screen, tap Forgot your code.
6. On the next screen, enter your new access code twice. 
The access code can be any word, phrase, or number you choose. The minimum number of characters is 4, and the maximum number is unlimited. 
7. Tap Continue and scan the device for which you want to reset the access code. Wait for the 15-second countdown.
8. Tap Continue and attach a backup device (the second or third from the set). Wait for another 15-second countdown.
9. Scan the device for which you want to change the access code once more.

Your forgotten access code has been successfully changed, and you can now use your new access code. 
Detailed instructions are also available in our blog article: How to reset your password on Tangem Wallet.

Important: The access code is stored separately on each device. Therefore, when you change the access code, it changes only on the selected device. If you want to change/reset the access code on other devices, repeat the procedure with each one.

Can I restore the access code if I have reset all devices to factory settings except one?

No, you will need two devices to reset your access code: the device for which you want to reset the access code and a backup device to confirm the reset.
If you discard all but one device, you cannot recover the access code for that device. This device cannot be reset to factory settings without the correct access code.

If I create a wallet with a seed phrase, will there be an access code on the device?

Regardless of your wallet setup method, the access code will protect each device as it is an integral part of the backup.